Frequently Asked Questions (FAQ)

1. How do I join Swasti Canvas as an artist or buyer?

You can register online through our website, www.swasticanvas.com. After completing the registration process and accepting our Terms & Conditions, you will become a registered user of Swasti Canvas.

2. Why should I join Swasti Canvas as an artist?

Swasti Canvas provides artists with an opportunity to showcase their artwork to art lovers, collectors and potential buyers. Our platform aims to promote artists and provide them with greater visibility for their creative work.

Artists can showcase their work online and benefit from promotional and marketing opportunities offered through Swasti Canvas.

3. What is the best format for uploading artwork images?

For the best uploading experience, please follow these guidelines:

• Accepted formats: JPG, JPEG or PNG
• Maximum resolution: 300 DPI
• Recommended image size: Less than 3 MB
• Please use clear, good-quality photographs of your artwork.
• Avoid using special characters in the artwork file name.

4. How can I check the size of my artwork image?

On a computer:

1. Right-click on the artwork image.
2. Select Properties.
3. Check the image's file size, dimensions and other details.

We recommend keeping artwork images within the size limit specified by Swasti Canvas.

5. How can I reduce the size of an artwork image?

You can reduce an image size using image-editing or image-compression software.

You may resize or compress the image while maintaining sufficient quality so that the artwork remains clear and suitable for viewing online.

6. How can an artist register with Swasti Canvas?

To register as an artist:

1. Visit www.swasticanvas.com.
2. Click on Register / Sign Up as Customer through Google account.
3. Complete the registration form with the required information.
4. Read and accept the Terms & Conditions.
5. Submit the registration form.
6. After successful registration, complete your artist profile.
7. Upload your profile photograph and other requested information.
8. Save your profile information.

Your artist profile may be visible to visitors and potential buyers on the website.

7. How do I sign in to Swasti Canvas?

If you are already registered:

1. Visit www.swasticanvas.com.
2. Click Sign In / Login.
3. Enter your registered email address and password.
4. Click Login.

If you are not yet registered, please complete the registration process first.

8. What should I do if I forget my password?

Click on Forgot Password on the login page and enter your registered Google email address.

Follow the instructions provided by Swasti Canvas to reset your password.

If you face any difficulty, contact our support team at:
Email: swasticanvas26@gmail.com

9. How can an artist upload artwork to Swasti Canvas?

After registering as an artist:

1. Sign in to your account.
2. Go to your artist/customer dashboard.
3. Select the option to Add / Submit Artwork link.
4. Enter the required artwork details.
5. Upload a valid link of your artwork.
6. Review the information carefully.
7. Submit for review.

Please ensure that Artwork is your original or you have the copyright of the Artwork and all artwork information is accurate before submission.

10. What information is required when uploading artwork?

Depending on the requirements of Swasti Canvas, artists may be asked to provide:

• Artwork title
• Medium / type of artwork
• Dimensions
• Colour
• Description
• Price
• Artwork image
• Other relevant artwork details

Please provide accurate information so buyers can understand the artwork properly.

11. Can I update my artwork after uploading it?

Yes, but through Admin only. Artist can send an email to the Swasti Canvas for any changes/updates

For any update, please contact us at swasticanvas26@gmail.com.

12. What does it cost to create an artist account?

Initially, there is no fee for Artist registration and account-related charges are subject to the future Swasti Canvas policies.

Please refer to the applicable information displayed on www.swasticanvas.com or contact us at swasticanvas26@gmail.com for the latest details.

13. What are the rules for selling artwork online?

Artists are responsible for ensuring that the artwork and information submitted by them are genuine, accurate and comply with the Terms & Conditions of Swasti Canvas.

Artists should carefully read the Terms & Conditions before submitting artwork for sale.

14. Is Swasti Canvas available only in India?

Swasti Canvas may accept artists and buyers from different locations, subject to applicable website policies, payment facilities, shipping availability and legal requirements.

For enquiries regarding international orders or participation, please contact:
swasticanvas26@gmail.com

15. How does shipping of artwork work?

Shipping arrangements depend on the artwork, destination, order and applicable Swasti Canvas shipping policy.

Before completing a purchase, buyers should check the applicable shipping charges, delivery timelines and shipping conditions.

For shipping-related questions, please contact swasticanvas26@gmail.com.

16. What is Swasti Canvas's return and refund policy?

Returns and refunds are subject to the applicable Swasti Canvas Return & Refund Policy.

If an artwork arrives damaged or there is another issue with your order, please contact us as soon as possible and provide the relevant order details and photographs, where required.

Support Email: swasticanvas26@gmail.com

17. How many artworks can an artist display on the website?

The number of artworks an artist may upload or display is subject to the current Swasti Canvas website policy.

Please check your artist dashboard or contact our support team for the applicable limit.

18. What can I expect from Swasti Canvas?

Swasti Canvas aims to provide an easy and reliable platform for discovering, showcasing and purchasing artwork.

Artists can use the platform to present their creative work, while buyers can explore artwork and connect with artists through the platform.

We believe in supporting artists and encouraging appreciation and purchase of authentic artwork.

19. How are artwork prices determined?

Artists may determine the selling price of their artwork in accordance with Swasti Canvas's pricing guidelines and Terms & Conditions.

Any applicable pricing requirements, commissions, taxes or other charges will be communicated according to the current Swasti Canvas policies.

20. What types of art and mediums are accepted?

Swasti Canvas may showcase different forms of artwork, subject to its submission and quality guidelines.

These may include:

• Paintings
• Works on paper
• Photography
• Prints
• Sculpture
• Mixed media
• Other forms of visual art

Artists should check the current submission guidelines before uploading their work.

21. Does Swasti Canvas charge a commission on artwork sold?

Any applicable commission or platform charges are governed by the current Swasti Canvas commercial policy.

For the latest commission structure, artists should check the relevant information on www.swasticanvas.com or contact swasticanvas26@gmail.com.

22. Are taxes applicable to artwork purchases?

Applicable taxes, including GST where required by law, may be added to the final invoice depending on the nature of the transaction and applicable regulations.

The applicable tax amount will be communicated to the buyer at the time of purchase.

23. Will my artwork be stretched and framed before delivery?

Framing and stretching arrangements depend on the particular artwork and order.

If an artwork is supplied unframed or upstretched, the applicable product description will indicate this wherever relevant. Any additional framing or stretching charges, if available, may be borne by the buyer.

Please check the artwork details before placing an order.

24. Can international buyers purchase artwork from Swasti Canvas?

International purchases are subject to payment facilities, shipping availability, customs requirements and applicable laws.

International shipping charges, taxes or customs duties, where applicable, may be additional.

For international purchase enquiries, please contact:
swasticanvas26@gmail.com

25. How can I contact Swasti Canvas for support?

For questions regarding registration, artwork uploads, purchases, payments, shipping, returns or any other website-related issue, please contact our support team.

Website: www.swasticanvas.com
Support Email: swasticanvas26@gmail.com

We will be happy to assist you.